1. Services Overview

Parallel Studio provides creative and digital services including:

• Design subscriptions

• Web design, UI/UX, Development and management plans

• Project-based design and marketing

• AI Content Creation, SEO, and social media management

  
  

Some services are billed on a recurring subscription basis, while others are one-off project engagements.

2. Ownership of Work

All final and approved creative work, source files, and design assets created by Parallel Studio for a Client (“Projects”) become the property of the Client once full payment is received.

Clients are free to use, modify, or reproduce their Projects without restriction.

Parallel Studio retains the right to showcase completed work publicly (including on our website, social media, and marketing materials) unless the Client has signed a mutual Non-Disclosure Agreement (NDA).

3. Subscription Plans

For Clients subscribed to ongoing Website Plans or Design Subscriptions, the following conditions apply:

• Access to services, assets, and hosted websites is maintained only while the subscription is active.

• If payments stop or the plan is cancelled, access to the hosted website and/or services is suspended.

• Clients may cancel or downgrade with 30 days written notice.

• No partial refunds or prorated credits are issued for mid-cycle cancellations.

  
  

4. Project-Based Engagements

For one-off projects (branding, campaigns, design sprint, website builds, etc.):

• A non-refundable deposit or full payment may be required to begin work.

• Once the project has commenced, no refunds will be issued.

• Delays caused by Client in providing feedback, content, or approvals may extend delivery timelines.

5. Website, UX & Development

Parallel Studio provides website design, UX, UI and development services.

Scope of Work

Unless explicitly stated in writing, copywriting, SEO, content population, and ongoing content management are not included in the scope. We may assist or facilitate copywriting, but final responsibility for all content (text, imagery, claims, legal compliance) remains with the client.

Client Responsibilities

The client is responsible for providing all required assets, content, approvals, and access credentials in a timely manner. Delays in delivery may impact timelines and are not the responsibility of Parallel Studio.

Third-Party Tools & Integrations

Projects may rely on third-party platforms, plugins, APIs, hosting providers, CRMs, or payment gateways (including but not limited to Webflow, Framer, Shopify, Stripe, Google, Meta, etc.).

Parallel Studio is not responsible for:

• outages, bugs, or changes from third-party providers

• limitations in third-party functionality

• pricing changes or subscription costs

• data loss, breaches, or downtime originating from third-party systems

  
  

Performance & Compatibility

While best practices are followed, we do not guarantee:

• specific performance outcomes (speed, SEO rankings, conversion rates)

• compatibility across all devices, browsers, or future software updates

  
  

Post-Launch Responsibility

Once a project is approved and launched, ongoing maintenance, updates, security, and backups are the responsibility of the client unless covered under a separate maintenance agreement.

Revisions & Changes

Any requests outside the agreed scope, or after final approval, may be quoted separately.

6. Branding & Design

Parallel Studio provides branding, identity, and creative design services on a project basis.

Revisions

All fixed-price branding and design projects include two (2) rounds of revisions unless otherwise specified. Additional revisions will be quoted separately.

Scope Control

Revisions are defined as reasonable adjustments to existing concepts. Requests for entirely new directions, concepts, or significant changes in brief may be considered out of scope and billed additionally.

Final Deliverables

Upon final approval and payment, the client will receive the agreed deliverables. Working files (e.g. editable design files) are only included if explicitly stated in the agreement.

Ownership & Usage

Full usage rights are granted to the client upon final payment. Parallel Studio retains the right to showcase the work for portfolio, marketing, and promotional purposes unless agreed otherwise in writing.

Client Responsibility

The client is responsible for final approval of all creative output. Parallel Studio is not liable for any issues arising after approval, including but not limited to legal, trademark, or market performance.

Third-Party Assets

Any third-party assets (fonts, stock images, plugins, etc.) may be subject to separate licensing. The client is responsible for purchasing and maintaining appropriate licenses unless otherwise agreed.

7. Payments

All invoices are payable in Australian Dollars (AUD).

Late or missed payments may result in suspension of service and/or project delays.

For subscription plans, payments are automatically charged at the interval selected (weekly, monthly, or otherwise).

8. Third-Party Tools and Licenses

Some services may include or integrate with third-party software (for example: fonts, plugins, APIs, analytics, or AI-based tools).

Parallel Studio may use third-party or AI-assisted software (such as Midjourney or similar tools) for research or inspiration purposes only. All final deliverables are custom-designed by our team and not generated directly by AI.

Parallel Studio will advise when external licenses are required, but Clients remain responsible for obtaining and maintaining their own legal usage rights for any third-party assets integrated into their project.

9. Intellectual Property Rights

Parallel Studio retains ownership of:

• Pre-existing assets, design systems, and processes used to deliver services.

• Any design concepts or drafts not selected by the Client.

  
  

Clients retain ownership of all final approved deliverables upon full payment.

10. Client Responsibilities

Clients agree to:

• Provide accurate information and timely feedback.

• Ensure that all materials supplied to Parallel Studio (logos, copy, photos, etc.) are legally owned or licensed.

• Comply with applicable laws and not use designs for unlawful purposes.
  
  

11. Refunds and Cancellations

• Project-based work: No refunds once work has begun.

• Subscriptions & Website Plans: Clients may cancel with 30 days notice. No refunds for prior payments.

  
  

12. Limitation of Liability

Parallel Studio is not liable for:

• Loss of data, revenue, or business resulting from delays, technical issues, or third-party failures.

• Any indirect, incidental, or consequential damages.

  
  

Our total liability for any claim shall not exceed the total fees paid by the Client in the 3 months preceding the claim.

13. Privacy and Data

We handle all client and user data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

For more details, refer to our Privacy Policy available on our website.

14. Termination

Parallel Studio reserves the right to terminate any engagement or subscription immediately if the Client:

• Violates these terms;

• Fails to make payment; or

• Engages in conduct that may harm Parallel Studio’s reputation or operations.

Upon termination, any outstanding invoices remain due and payable.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and both parties submit to the exclusive jurisdiction of its courts.

16. Modifications

Parallel Studio reserves the right to update or modify these Terms at any time. Updates will be posted on our website and take effect immediately upon publication.

17. Contact

For any questions about these Terms, please contact:

Parallel Studio | Secret Sauce Ventures Pty Ltd

📍 4/5 Easy Street, Byron Bay, NSW 2180

✉️ hello@parallel-studio.co