1. Information We Collect

We may collect and store the following information:

• Personal information such as your name, business name, email address, phone number, and billing details when you enquire or engage our services.

• Usage data such as IP address, browser type, device information, and pages visited on our website.

• Communication data such as messages, forms, and emails exchanged with our team.

• Payment data when you subscribe or make purchases (processed securely via third-party payment providers).

  
  

We collect this information directly from you or automatically when you interact with our website or online tools.

2. How We Use Your Information

Your information is used to:

• Provide and manage our creative and digital services.

• Communicate with you regarding projects, updates, or support.

• Process payments and send invoices.

• Improve our website, offerings, and user experience.

• Comply with legal and accounting obligations.

  
  

We do not sell or rent your personal information to any third party.

3. How We Store and Protect Your Data

All personal information is stored securely using industry-standard technologies and hosted by reputable service providers (including Google Workspace, Notion, and Stripe).

We take reasonable steps to prevent unauthorized access, misuse, loss, or disclosure of your data.

However, no online system is completely secure, and we cannot guarantee absolute protection.

4. Third-Party Services

We may use third-party tools and integrations such as:

• Cal.com for booking calls

• Framer for website hosting

• Stripe for payments

• Google Workspace / Analytics for communication and site insights

  
  

These providers may process your data in accordance with their own privacy policies. We recommend reviewing those for further details.

5. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience and collect anonymous usage data.

You can disable cookies in your browser settings, though some site features may not function properly without them.

6. Email and Marketing Communication

By subscribing or engaging with Parallel Studio, you consent to receive updates, proposals, and occasional marketing communications from us.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

7. Access, Correction, and Deletion

You have the right to:

• Request access to your personal information.

• Ask for corrections if the data is inaccurate.

• Request deletion of your personal information (unless we are legally required to retain it).

  
  

Requests can be made via email at hello@parallel-studio.co.

8. Data Retention

We retain personal information only as long as necessary for business, legal, or accounting purposes.

After this period, data is securely deleted or anonymized.

9. International Data Transfers

Some of our service providers may store or process information outside of Australia.

By providing your information, you consent to this transfer, acknowledging that data protection laws may differ in those jurisdictions.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be reflected on this page with an updated “Effective Date.”

11. Contact

If you have any questions, requests, or complaints about this Privacy Policy, please contact:

Parallel Studio | Secret Sauce Ventures Pty Ltd

📍 4/5 Easy Street, Byron Bay, NSW 2180

✉️ hello@parallel-studio.co